1. Scope
The following Terms and Conditions apply to all orders placed via our Voguehandbags online shop. Please note, our online shop is intended for consumers only.
2. Contractual partner, formation of contract, options for corrections
The contract is concluded with Voguehandbags GmbH, headquartered at Zielstattstraße 27, 81379 Munich, Germany.
By placing products in our online shop, we make a binding offer to conclude a purchase contract for these items. You may place products in the shopping basket without obligation and adjust your entries at any time prior to submitting your binding order by using the correction options provided in the ordering process. The contract is formed once you click the order button, which indicates acceptance of our offer. After submitting your order, you will receive a confirmation email immediately.
For personalized straps, please note that delivery takes approximately 8–10 weeks. Personalized items are excluded from cancellation and return policies, as they are custom-made for you.
3. Contract language, saving of the contract text
The languages available for concluding contracts are German and English.
We store the contract text, order data, and our Terms and Conditions, which will be forwarded to you by email. For data protection reasons, the contract text cannot be accessed online at a later stage.
4. Delivery conditions
We deliver free of charge via UPS Ground Service within the continental United States (excluding Hawaii and Alaska). Customers may also choose UPS Next Day Air Saver for an additional fee.
Goods can only be shipped; customer pickup is not available.
5. Payment
The following payment methods are available in our online shop:
- Credit Card: Payment is processed automatically after submission of the order and cardholder verification.
- PayPal: Payment requires a valid PayPal account. The transaction is processed after order confirmation.
- Apple Pay: Available for customers using the Safari browser with Apple Pay activated. Transactions are processed immediately after placing the order.
6. Retention of title
All goods remain the property of Voguehandbags until full payment is received.
7. Damage during delivery
If goods arrive with visible damage caused during delivery, please report this to the carrier and notify us immediately. This does not affect your legal warranty rights but helps us assert claims against the carrier or transport insurance.
8. Warranty and guarantees
8.1 Liability for defects
We are legally obligated to supply products in conformity with the contract. Statutory warranty rights under the consumer’s country of residence apply. Should a return be necessary to review a warranty claim, we will provide a return shipping label. We aim to respond to complaints immediately, but no later than within 14 days.
8.2 Guarantees and customer service
Additional guarantees, where applicable, will be listed on product pages or provided in accompanying documentation.
Customer Service: Monday to Thursday from 6:00 a.m. to 12:00 p.m. ET, Friday from 6:00 a.m. to 9:00 a.m. ET.
Phone: +49 89-76993-322
Email: [email protected]
9. Code of conduct
We adhere to the following code of conduct:
Trusted Shops: Trusted Shops Quality Criteria PDF
10. Online dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/
We are willing to participate in extra-judicial dispute settlement proceedings before the competent consumer arbitration body: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany.
11. Gift vouchers
Gift vouchers may be purchased via the Voguehandbags online shop and can only be redeemed for products (not additional vouchers). They cannot be exchanged for cash or accrue interest. Vouchers must be redeemed before order completion. Please note that discount codes cannot be applied to voucher purchases.